Privacy Policy

We may collect information that you provide directly to us, information generated through your interactions with our services, and certain information collected automatically through our website.

Personal information we may collect includes:

• Name
• Home or service address
• Mailing address
• Email address
• Telephone number
• Billing information
• Service preferences
• Property information
• Requested or purchased services
• Service history
• Appointment and scheduling information
• Communications with Silver Pine
• Customer feedback
• Account information
• Payment status and transaction information
• Electronic signatures and service agreement information

We may also collect information about your property that is reasonably necessary to quote, schedule, or perform services, including property size, number of windows, gutter measurements, siding information, service areas, access instructions, photographs, and other property-related information.

When you purchase services, payment information may be collected and processed by our payment-processing providers.

Silver Pine may receive information relating to your payment method and transactions, such as payment status, transaction amount, payment date, limited payment-method details, and transaction identifiers.

We may use third-party payment processors to securely process payments and recurring charges.

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Approximate location derived from IP address
• Date and time of visits
• Website interactions
• Cookie and similar technology information

We may use this information to operate our website, understand how visitors use it, improve performance, prevent fraud or abuse, and measure our marketing efforts.

Silver Pine and service providers acting on our behalf may use cookies, pixels, tags, analytics technologies, and similar tools.

These technologies may be used to:

• Keep the website functioning properly
• Remember preferences
• Understand website traffic
• Analyze visitor behavior
• Measure advertising performance
• Improve our website
• Detect technical problems or security threats
• Understand how customers discover Silver Pine

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies or similar technologies.

Silver Pine may use personal information to:

• Provide quotes and estimates
• Create and manage customer accounts
• Schedule and perform services
• Process payments
• Administer recurring service plans
• Communicate regarding appointments
• Send service reminders
• Send invoices and receipts
• Respond to questions and customer-service requests
• Manage service agreements
• Provide requested products and services
• Maintain customer and service records
• Improve our services
• Improve our website
• Train and manage our personnel
• Prevent fraud and unauthorized activity
• Protect our customers, employees, and business
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Conduct analytics
• Measure advertising effectiveness
• Market Silver Pine services where permitted by law

We may also use information for other purposes disclosed to you at the time it is collected.

If you provide Silver Pine with a telephone number, we may use it to communicate with you regarding your inquiry, quote, appointment, service, account, billing, or other customer-service matters.

Where required, promotional or marketing text messages will be sent only with the appropriate consent.

Consent to receive marketing text messages is not a condition of purchasing Silver Pine services.

Message and data rates may apply.

You may opt out of marketing text messages by replying STOP or following the opt-out instructions contained in the message.

Opting out of marketing communications does not necessarily prevent Silver Pine from sending non-marketing communications that are reasonably necessary to administer an existing account or service.

Silver Pine may use your email address to send:

• Quotes
• Service confirmations
• Appointment reminders
• Invoices
• Receipts
• Account information
• Customer-service communications
• Service updates
• Promotional communications where permitted by law

Marketing emails will include an unsubscribe mechanism when required by applicable law.

Silver Pine may disclose personal information to third parties when reasonably necessary to operate our business or provide services.

These third parties may include:

• Payment processors
• Customer relationship management providers
• Scheduling and field-service software providers
• Website hosting providers
• Communications providers
• Email and text-message providers
• Accounting and bookkeeping providers
• Insurance providers
• Professional advisers
• Marketing and advertising providers
• Analytics providers
• Contractors and service providers working on our behalf

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful legal process, protect our rights or property, prevent fraud, protect the safety of customers or personnel, or enforce our agreements.

Silver Pine does not sell personal information for money in the ordinary meaning of the word "sell."

Certain advertising or analytics technologies, however, may involve the disclosure of identifiers or website activity to third parties. Depending on applicable privacy law, some of these activities may be treated as "sharing," "targeted advertising," or a "sale" even when no money is exchanged.

Where applicable law provides rights concerning these activities, Silver Pine will honor those rights as required.

Silver Pine may use third-party platforms to help operate its business.

These providers may process personal information according to their own privacy policies and agreements with Silver Pine.

Silver Pine selects service providers based on business needs but cannot control every aspect of an independent third party's privacy or security practices.

Silver Pine may use analytics and advertising services to understand website traffic, measure marketing campaigns, and advertise our services.

Depending on the technologies implemented on our website, these providers may receive information about your device, browser, website interactions, or advertising identifiers.

Where required by law, users will be provided appropriate choices concerning these technologies.

Silver Pine uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, storage system, or database can be guaranteed to be completely secure.

Customers should use reasonable precautions when transmitting personal or financial information electronically.

Silver Pine may retain personal information for as long as reasonably necessary to:

• Provide services
• Maintain customer records
• Administer contracts
• Process transactions
• Meet accounting and tax requirements
• Resolve disputes
• Protect against fraud
• Enforce agreements
• Comply with applicable laws

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Silver Pine's services are intended for homeowners, renters, property managers, and other adults authorized to purchase services for a property.

Our website and services are not directed toward children under 13, and Silver Pine does not knowingly collect personal information from children under 13.

If we learn that personal information from a child under 13 has been collected inappropriately, we will take reasonable steps to delete it.

Depending on where you live and applicable law, you may have rights regarding your personal information.

These may include the ability to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Opt out of certain marketing communications
• Opt out of certain uses of personal information where applicable
• Request additional information regarding our privacy practices

These rights are subject to exceptions and limitations under applicable law.

To submit a privacy request, contact Silver Pine using the information listed below.

We may need to verify your identity before fulfilling certain requests.

Some browsers and devices provide privacy preference mechanisms.

Silver Pine will respond to legally recognized browser-based opt-out preference signals when and to the extent required by applicable law.

Our website may contain links to websites or services operated by third parties.

Silver Pine is not responsible for the privacy, security, content, or practices of third-party websites.

We encourage users to review the privacy policies of third-party services before providing them with personal information.

If Silver Pine is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

Silver Pine may preserve or disclose personal information when we reasonably believe doing so is necessary to:

• Comply with applicable law
• Respond to lawful requests or legal process
• Protect Silver Pine's legal rights
• Enforce contracts or policies
• Investigate fraud or security incidents
• Protect the safety of customers, employees, contractors, or the public

Silver Pine may update this Privacy Policy periodically to reflect changes in our business, technology, services, or legal obligations.

When the policy is updated, the "Last Updated" date at the top of this page will be revised.

Material changes will be communicated as required by applicable law.

Questions, concerns, or requests regarding this Privacy Policy or Silver Pine's privacy practices may be directed to:

Silver Pine Home Care, Idaho, United States.

Email: support@silverpinepro.com

Phone: (307) 303-7281

Mailing Address: 784 S Clearwater Loop STE B, Post Falls, ID 83854-9599

Please include sufficient information for Silver Pine to understand and respond to your request.